The Terms and Conditions govern the use of this website beyondaword.com and any dealings with Beyond a Word, 52 Grove Lane, Holt, Norfolk, NR25 6ED, UK.
By placing an order with Beyond a Word, whether by this website, email, telephone or post you are agreeing to our Terms and Conditions. The following terms and conditions have been put into place in order to protect the interests of our customers and our business.
While Beyond a Word has taken meticulous care in preparing the information for this site, it cannot be held liable for any errors or omissions contained. Every effort is made to keep the site updated however information can change without notice therefore Beyond a Word does not guarantee the accuracy of any information on the website, this includes any information provided by third parties.
Copyright
This website and any information provided by Beyond a Word is subject to copyright. Unless otherwise stated all material is copyright by Beyond a Word. All rights reserved. This website and its contents shall not be reproduced in whole or in part without the specific written permission of Beyond a Word.
When you the ‘purchaser’ submit an image whether by uploading onto the website, email or post ‘you’ have confirmed that ‘you’ have the rights or obtained the relevant written permission for the image in accordance with Australian and International Copyright Legislation and that we at Beyond a Word cannot accept any responsibility or liability for any legal action that may arise. Images available on our gallery are used under formal licence agreements with their provider or submitting artist.
Colour representation
Every effort is made to reproduce colours accurately, matching as closely as we can to your image supplied, as viewed on a colour calibrated monitor. In accepting our Terms and Conditions our customers take on the understanding that discrepancies can occur when viewing images on un-calibrated monitors. The colour representation can differ from one monitor to another as can viewing the same image on your camera LCD monitor or a print.
Customer Satisfaction Policy/ Returns policy
Every effort is made to ensure that our customers receive the very highest quality artwork, we ensure the best quality canvas, inks stretched bars and also take great pride in our customer service. This in mind we will always replace any artwork that is any way faulty or damaged. In cases where you, the recipient receive artwork that is not what you ordered in terms of the product name or description we will always replace this artwork, refunds are at our own discretion but are usually issued. We cannot, however, be held accountable for customers not reading the full product description or details, if any complaints should arise in relation to these issues they will be dealt with on a case by case basis.
Proofs & Revisions policy
Once an order has been placed we normally start work on proofs within an hour with proofs being emailed to customers within 48 hours. We will unlimited revisions to the following aspects of the proofs, colour, layout and adding or removing words, we do not change the style of the artwork once an order has been started. If in the unlikely event of a proof not meeting our customer’s requirements we will offer a full refund excluding the $50 design fee.
Personal information
We collect personal information about you but NEVER disclose that information to any other entity, except for the purposes of supplying the goods and services to you.
If you have any questions or concerns about the Terms and Conditions above, please contact us at info@beyondaword.com.au
